Menu

Download our Petland App today for information on your local Petland's Available Pets and Pet Supplies. All at the tips of your fingers!

Petland Logo
Login/Register

Please create a free account, or login by clicking here.

Reviews banner

Some of Our 5-Star Reviews

  • Great pet store and great friendly staff and service

    James McHorris

  • Hands down the best staff at any pet store I've ever encountered. They take the animals out and play with them, and you can tell they genuinely love all the animals in their store. It's always nice to see animal lovers in a pet store. Good job Petland Mason. 👏

    Chancey

  • They we're all so wonderful and very helpful. We got an adorable Siberian Husky pup. Thank you all for your help especially Josh!

    Janet Kohl Smith

  • Customer service is always pretty good when I go there. They are a little pricey when it comes to supplies as well as their dog prices. However when you purchase a dog from then you sure do get a lot in return. Which I believe is why all of their dogs prices are marked so high. However I know two people close to me who have purchased dogs from petland. The one in Fairfield and now this location (Mason) today a close friend and I purchased a female pure bred Cocker Spaniel (Lola Rae) and we love her to pieces.

    Symone Byrd

  • I go for the fish they generally have a good variety. They also have lots of puppies. If you want a bred they can probably get it for you for the right price. The staff is overall younger and friendly. The place is always organized and clean. I'll go back for my fish needs.

    bob jones

  • I think their puppies are absolutely adorable & guaranteed healthy 🤗 I’ve been here twice & I haven’t been disappointed with anything.

    Teresa B.

  • Great service and staff!!! Kim was expertly aware of what we wanting and made it happen. Thanks to her we found our new family member and he is our huskimo fur baby named Zen!

    Ma Bu The Maliciouc

  • It's only been 3 days since I got my first puppy from this Petland location but so far, everything is going well. The 2 ladies working when I came in were very knowledgeable and good at answering questions at my level of understanding. I felt like I got great advice and made good selections of both puppy and products to support her.

    Lea Crain

  • Alexis is sensational! I brought my elderly father in to shop for his dog, Katydid's birthday. It's a difficult time since we lost mom this month. We have been very sad. Our cashier/ sales associate was Alexis, who made multi tasking many customers at once look like a breeze. She greeted everybody with a smile, answered questions with intelligence and treated every customer with kindness. Even though we're all stuck wearing those CoVid masks, you could see Alexis's smile in her eyes. We are very grateful to Alexis for her kindness and making a motherless, birthday dog feel like a celebrity.
    Best regards, Penny

    Penny Dion

  • We has unexpectedly lost our puppy last October. Petland was great in their response and gave us full price credit to buy another puppy when our family was ready. After several months we began the search for that perfect breed for our family. We finally after a 3 month search found what we though would be the fit for our family. I call the Mason, Ohio location where I had purchased our last puppy and the general manager, Lisa was so empathetic and helpful. She offered to drive and get the puppy and have her ready that evening for us to pick up. When we arrived to pick up our new puppy one question we asked is when was she fed last and how much to feed her. Lisa mentioned she just ate prior to our arrival but she said she only fed her a little as Lisa remembered from our call earlier that day that we were driving in from about 2.5 hours away and she wanted the puppy to have a comfortable trip and not be full. Once we were set to leave the store for our trip home, Lisa again came out of the store to our vehicle to ensure we were happy and thanked us for returning to Petland. Thank you Lisa for the details and winning each and every customer!

    Matt Roach

  • I love going to Petland every time Alexis never fails to recognize me and exactly which puppy i got from her being months ago and also knows exactly what supplies i’m in to get each week. We adopted a Chihuahua and couldn’t be happier with her

    Chris

  • I seriously love Petland so much! They have such amazing customer service, amazing pets, and a beautiful store all around! Now that you’ve gotten this far, I gave it a 5 star rating only in hopes that my comment could be displayed. I’m not sure how anyone could work at/own such a company that exhibits such blatant abuse of animals. It’s literally so sad and this is not why God placed animals onto the Earth. I don’t know how whoever owns or works at this corporation sleeps at night knowing they’re keeping selling, puppy-mill-bred puppies who were probably taken away from their mothers too early, placing animals into the wrong situation (such as the hamster incident, they’re literally so aggressive and dominant that I’m not sure how a worker didn’t know this, which says a LOT about their training), misinformation is given, and the list seriously goes on. It’s pathetic that it’s 2019 and it still has to be said not to abuse animals... but anything for money, right Petland? At the end of your life, money cannot buy morality or a ticket into Heaven. Do what needs to be done, you can turn this around. This place needs to be shut down in general. Stop buying from puppy mills, adopt, adopt, adopt!!

    LOVE Petland!!!

Help Need Help?