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Petland Mason, Ohio
May 19, 2023
We has unexpectedly lost our puppy last October. Petland was great in their response and gave us full price credit to buy another puppy when our family was ready. After several months we began the search for that perfect breed for our family. We finally after a 3 month search found what we though would be the fit for our family. I call the Mason, Ohio location where I had purchased our last puppy and the general manager, Lisa was so empathetic and helpful. She offered to drive and get the puppy and have her ready that evening for us to pick up. When we arrived to pick up our new puppy one question we asked is when was she fed last and how much to feed her. Lisa mentioned she just ate prior to our arrival but she said she only fed her a little as Lisa remembered from our call earlier that day that we were driving in from about 2.5 hours away and she wanted the puppy to have a comfortable trip and not be full. Once we were set to leave the store for our trip home, Lisa again came out of the store to our vehicle to ensure we were happy and thanked us for returning to Petland. Thank you Lisa for the details and winning each and every customer!